Do you ship internationally during the MCO period?
Yes, we are currently using Fedex & DHL Express Shipping as Pos Malaysia has suspended all international shipments (except Singapore). Shipping Fee will be on the higher side however shipping time is shorten to only 2-5 days, so basically you are paying more for the speed of delivery!
|Possibilities of changes of shipping fee.|
We reserve the right to demand for higher shipping cost if your shipping address is considered as outskirt area by FedEx or DHL which requires a surcharge. However, if the shipping cost is too outrageous and unacceptable to you, we do understand that it is a tough time hence cancellation of order will be accepted subject to our agreement.
If I order both Ready Item & Pre-order Item, when will my items be shipped?
We will ship all your items according to the estimated shipping time of your pre-order items. You only need to pay once for the shipping.
If you want us to ship separately, kindly contact us via e-mail at Novebyvivient@gmail.com.
How do I make payment for my order?
For international customers: PayPal (with a transaction fee)
For Malaysians customers: Bank Transfer.
When will my order be dispatched?
Ready Stock will be dispatched within 3-5 working days from the date of payment OR as stated in the description box of the product bought (if additional packing time is needed).
When will I receive my order?
After your order is dispatched, you could expect your parcel to arrive within the following time:
Malaysia: 1- 3 working days
International Parcel (Pos Malaysia): 6 - 15 working days* [sometimes up to 1 month or more]
*The estimated time of delivery is applied to major cities only. It usually take around 2-3 weeks for international air parcel to arrive. Delivery of your parcel might be longer than expected due to custom clearance procedures or local post office's process. You may track your parcel online or contact your local post office using the tracking number given. We will also try our best to help you regarding to this matter.
How could I check my order status? How could I track my order?
An email which consists of your tracking number will be sent to you after your order is dispatched.
For international orders: POS MALAYSIA
For Malaysian orders: POSLAJU
[Please take note take the tracking number might take 1-2 working days to reflect on the courier database]
If you are interested to carry our products, we do offer a wholesale discount upon fulfillment of our minimum requirements.
Kindly send us the following details via E-mail to Novebyvivient@gmail.com:
THANKS FOR CHOOSING NOVE! <3